At Pandora Cosmetics, we want you to have the best shopping experience. If you need to cancel an order or request a refund, please review our policy below.

1. Order Cancellation

• Before Shipping:

  • You can cancel your order within 1-2 hours of placing it.
  • To cancel, contact us at pandorabeautycream@gmail.com or +92 3275432215 with your order details.
  • If the order has already been processed for shipping, cancellation will not be possible.

• After Shipping:

  • Once the order is shipped, cancellations are not allowed. However, you can follow our return process after receiving the item.

2. Refund Policy

We offer refunds under the following conditions:

• Damaged or Defective Products:

  • If your product arrives damaged or defective, contact us within 1-2 hours of receiving it.
  • Provide clear photos and details of the issue.

• Incorrect Product:

  • If you receive the wrong product, notify us within 1-2 hours of delivery.
  • Ensure the product is unused and in its original packaging.

• Unopened and Unused Items:

  • You can return unopened and unused products within 1-2 days of delivery for a refund.

3. Refund Process

• Once we receive the returned product, we will inspect it to ensure it meets the refund criteria.
• Refunds will be processed within 2-3 business days after approval.
• Refunds will be credited to your original payment method.

4. Non-Refundable Items

• Used or opened products.
• Sale or discounted items.
• Items not in their original packaging or damaged due to misuse.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged product).
• We recommend using a trackable shipping service to ensure we receive your return.

6. Contact Us

If you have questions about cancellations or refunds, please reach out to us:
Email: pandorabeautycream@gmail.com
Phone: +92 323 3333473

Thank you for shopping with Pandora Cosmetics. We appreciate your trust in us and will do our best to resolve any issues.